Your privacy matters to us - here's how we keep your information safe
Hey there, and thanks for taking the time to check out our privacy policy. Look, we get it - nobody really wants to read this stuff, but it's kinda important. At Ignivarion Spirex Hotel, we're serious about keeping your personal info safe and sound.
This policy covers everything we do with your data when you book a room, grab dinner at our restaurant, or even just browse our website. We're based in Vancouver, BC, which means we follow Canadian privacy laws, including PIPEDA (that's the Personal Information Protection and Electronic Documents Act, if you're curious).
Bottom line? We only collect what we need, we don't sell your info to random companies, and we take protecting your privacy pretty seriously. If you've got questions after reading this, just give us a shout.
Alright, let's break down what kind of info we actually gather from you:
When you're booking with us or creating an account, we'll ask for the basics:
To make your stay awesome, we keep track of:
When you're browsing our site, we automatically collect some tech stuff:
If you reach out to us via email, phone, or chat, we might keep records of those conversations. It helps us provide better service and resolve any issues you might have.
We're not collecting your data just for kicks. Here's what we actually do with it:
Pretty obvious one - we need your info to process bookings, send confirmations, handle payments, and make sure you've got a room waiting when you arrive.
We use your preferences and past stays to personalize things. If you always request extra towels or book spa appointments on Sunday mornings, we'll remember that for next time.
We'll send you booking confirmations, pre-arrival info, and occasionally promotions or special offers. Don't worry - you can opt out of the marketing emails anytime.
Sometimes we're required by law to keep certain records. We also use data to prevent fraud and ensure everyone's safety on our property.
We look at how people use our website and services to figure out what's working and what needs fixing. This helps us make the whole experience better for everyone.
Let's be clear - we're not selling your personal info to data brokers or anything sketchy like that. But there are some situations where we need to share data with trusted partners:
We work with companies that help us run the hotel - payment processors, booking platforms, email services, IT support. They only get access to what they need to do their job, and they're contractually obligated to protect your data.
If you book through a travel agency or third-party site, we'll share necessary info with them. Same goes for our spa partners, restaurant suppliers, and concierge services that help make your stay special.
Sometimes we're legally required to share information - like if there's a court order, subpoena, or law enforcement request. We'll always verify these requests are legitimate before handing over anything.
If the hotel were ever sold or merged with another company, your data would be part of that transfer. But don't worry - the new owners would still have to follow this privacy policy.
Under Canadian privacy law, you've got some solid rights when it comes to your personal data. Here's what you can do:
You can request a copy of all the personal information we have about you. We'll provide it in a readable format within 30 days.
If something's wrong or outdated, let us know and we'll fix it. You can update most stuff directly through your account.
Want us to delete your info? We'll do it, unless we're legally required to keep certain records (like tax documents).
Not interested in promotional emails? Just click the unsubscribe link at the bottom of any marketing email.
If you've given us permission to use your data for something specific, you can take that back anytime.
You can request your data in a format that's easy to transfer to another service provider.
How to Exercise Your Rights:
Just shoot us an email at reservations@ignivarionspirex.info or call (604) 555-8742. We'll get back to you within a reasonable timeframe, usually within 30 days.
Security's a big deal for us. We've put several layers of protection in place to keep your information safe from unauthorized access, theft, or misuse.
Important Note: While we do everything we can to protect your data, no system is 100% secure. The internet can be a risky place. We recommend you also take precautions - use strong passwords, don't share your login details, and be cautious about phishing emails claiming to be from us.
We don't hang onto your information forever. Here's generally how long we keep different types of data:
We typically keep these for 7 years after your stay. This is partly for tax and accounting purposes, and partly to have a record if there are any disputes or issues.
If you've opted into marketing emails, we'll keep your contact info until you unsubscribe. After that, we'll remove you from our marketing lists within 30 days.
Your account stays active as long as you're using it. If you haven't logged in or made a booking in 3 years, we might reach out to see if you want to keep it active. Otherwise, we'll delete or anonymize your data.
Anonymous browsing data is typically kept for 26 months, then it's automatically deleted.
Of course, if you request deletion of your data before these periods are up, we'll honor that (unless we've got a legal reason to keep certain records).
Our services aren't directed at kids under 16, and we don't knowingly collect personal information from children without parental consent.
If you're booking a family stay and including children in your reservation, that's fine - but the booking needs to be made by an adult. We'll only collect basic info about the kids (like ages) to ensure we provide appropriate amenities.
If we discover we've accidentally collected data from a child under 16 without proper parental consent, we'll delete it as soon as possible. Parents, if you believe we have your child's information, please contact us right away.
Look, things change - laws get updated, we add new services, technology evolves. So yeah, we might need to update this privacy policy from time to time.
When we make significant changes, we'll let you know. We'll post a notice on our website, send an email if you've got an account with us, or both. The "Last Updated" date at the top of this page will always show when the most recent changes were made.
We'd recommend checking back here occasionally, especially if you haven't visited in a while. By continuing to use our services after we've updated the policy, you're agreeing to the new terms.